How we collect, use, and protect your information.
Effective Date: March 6, 2026 | Last Updated: March 6, 2026
This Privacy Policy describes how FixMySender (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your data transparently.
DNS records are publicly accessible information. As part of our service, we query public DNS records (SPF, DKIM, MX, CNAME, DMARC) for your domain using standard DNS lookup tools. This is the same information available to anyone on the internet via dig, nslookup, or online DNS checkers.
We store DNS record snapshots (the baseline verified state) for monitoring subscribers to enable drift detection. These snapshots contain only public DNS record data — no private or personal information.
Payments are processed by Paddle, which acts as our merchant of record. We do not directly collect, store, or process credit card numbers or payment card data. Paddle handles all payment information in accordance with their own Privacy Policy.
We use the following third-party services that may process your data:
| Service | Purpose | Data Shared |
|---|---|---|
| Paddle | Payment processing | Name, email, payment details |
| Google Fonts | Web typography | IP address (via font loading) |
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Our website uses minimal cookies:
We do not use advertising cookies, retargeting pixels, or cross-site tracking.
| Data Type | Retention Period |
|---|---|
| Contact information (name, email) | Duration of service relationship + 12 months |
| Domain/subdomain details | Duration of service relationship + 12 months |
| DNS access credentials | Deleted within 7 days of service completion |
| DNS record snapshots (monitoring) | Active subscription + 30 days |
| Payment records | As required by tax law (typically 7 years) |
| Website usage data | 30 days |
You may request deletion of your data at any time (see Your Rights below). Some data may be retained as required by law.
We implement reasonable technical and organizational measures to protect your personal information:
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
Depending on your location, you may have the following rights regarding your personal information:
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
FixMySender serves clients globally. Your data may be processed in countries other than your own. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction.
Our services are designed for business use and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately and we will delete it.
We may update this Privacy Policy from time to time. Material changes will be communicated via email to active clients and posted on this page with an updated “Last Updated” date. Continued use of our services after changes constitutes acceptance of the revised policy.
If you have questions about this Privacy Policy or how we handle your data, contact us at: