Key Points

We collect only what we need — your name, email, domain info, and DNS provider details
We never read your emails — we only work with public DNS records and verification status
We never see your card number — payments are handled entirely by Paddle
DNS credentials deleted within 7 days of service completion
No ad tracking, no retargeting — we don’t sell or share your data for marketing

This Privacy Policy describes how FixMySender (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your data transparently.

1. Information We Collect

Information You Provide

Contact info: name, email address
Domain info: root domain, sending subdomain (e.g., mg.yourdomain.com)
Technical details: DNS provider, current verification status
Access credentials: if you choose to delegate DNS panel access (voluntary)
Test inbox: email used to confirm reply routing and test sends
Communications: emails and messages during service delivery

Collected Automatically

Usage data: pages visited, time on page, referring URL
Device info: browser type, operating system, screen resolution
IP address

We Do NOT Collect

Email content — never read or stored
Email lists or recipient data
GHL/Mailgun data beyond verification status

2. How We Use Your Information

Deliver our services: implement DNS records, verify domain status, generate proof and implementation summaries
Communicate with you: provide service updates, respond to questions, send verification proof
Monitor your domains: if subscribed, we run periodic DNS queries against your domain’s public records to detect drift
Process payments: facilitate transactions through Paddle
Improve our services: understand common DNS issues and improve our delivery process
Comply with legal obligations: respond to lawful requests from authorities

3. DNS Data and Public Records

DNS records are publicly accessible information. As part of our service, we query public DNS records (SPF, DKIM, MX, CNAME, DMARC) for your domain using standard DNS lookup tools. This is the same information available to anyone on the internet via dig, nslookup, or online DNS checkers.

We store DNS record snapshots (the baseline verified state) for monitoring subscribers to enable drift detection. These snapshots contain only public DNS record data — no private or personal information.

4. Payment Processing

Payments are processed by Paddle, which acts as our merchant of record. We do not directly collect, store, or process credit card numbers or payment card data. Paddle handles all payment information in accordance with their own Privacy Policy.

We receive from Paddle

Your name and email address
Purchase details (product, amount, date)
Subscription status

We never receive

Full credit card number
CVV or security code
Bank account details

5. Third-Party Services

We use the following third-party services that may process your data:

Service	Purpose	Data Shared
Paddle	Payment processing	Name, email, payment details
Google Fonts	Web typography	IP address (via font loading)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Cookies

Our website uses minimal cookies:

Essential cookies: Session and security cookies required for the website to function securely
Analytics cookies: if analytics are enabled (e.g., Plausible Analytics), these are privacy-friendly and do not use personal identifiers or track users across sites

We do not use advertising cookies, retargeting pixels, or cross-site tracking.

7. Data Retention

Data Type	Retention Period
Contact information (name, email)	Duration of service relationship + 12 months
Domain/subdomain details	Duration of service relationship + 12 months
DNS access credentials	Deleted within 7 days of service completion
DNS record snapshots (monitoring)	Active subscription + 30 days
Payment records	As required by tax law (typically 7 years)
Website usage data	30 days

You may request deletion of your data at any time (see Your Rights below). Some data may be retained as required by law.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information:

Encrypted data transmission (HTTPS/TLS)
Secure credential storage (hashed and encrypted where applicable)
Limited access to client data (founder-only access during early operations)
Prompt deletion of DNS access credentials after service completion

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: request a copy of the personal data we hold about you
Correction: request correction of inaccurate or incomplete data
Deletion: request deletion of your personal data (subject to legal retention requirements)
Portability: request your data in a structured, commonly used format
Objection: object to processing of your data for specific purposes
Withdrawal of consent: withdraw consent for data processing where consent is the legal basis

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. International Data Transfers

FixMySender serves clients globally. Your data may be processed in countries other than your own. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction.

11. Children’s Privacy

Our services are designed for business use and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email to active clients and posted on this page with an updated “Last Updated” date. Continued use of our services after changes constitutes acceptance of the revised policy.

13. Contact

If you have questions about this Privacy Policy or how we handle your data, contact us at:

Email: [email protected]
Website: fixmysender.com